EGE internship EGE internship on Monday, March 5, 2018
Help Desk Intern
Consumer Technology Association
Washington, DC
Consumer Technology Association
Basic Function of the Position:
- Handle Tier I help desk escalations through tickets or phone
- Follow up on outstanding requests and ensure timely resolution
- Create accounts and configure hardware as part of on-boarding process
- Support audio and video equipment in conference rooms
- Manage and monitor internal assets to ensure accurate inventory records
- Other duties may be added and/or assigned as needed
Education/Knowledge/Skills/Abilities:
- Completed or working towards a Bachelor's degree in Computer Science, Information Technology, Information Systems or related field preferred
- Working knowledge of MS Office 2010/2013 (i.e, Word, Excel, Outlook, PowerPoint, OneNote and Access)
- Working knowledge of Windows operating systems-Window Server, Windows 7, and Windows 10
- Working knowledge of Windows printing functions
Additional Information:
- Paid Internship of $15.00/hr
Consumer Technology Association
Critical Duties and Responsibilities:
- Accept support emails and calls to the IT Department and log them accordingly
- Forward technical support issues that cannot be addressed by the Help Desk to the appropriate technician
- Troubleshoot and resolve end-user hardware, operating system, and software-related problems, when possible from the Help Desk
- Troubleshoot and resolve basic network and server access problems for end-users, when possible from the Help Desk
- Troubleshoot and resolve issues with WAN, VLAN, firewall, VPN, etc. systems, when possible from the Help Desk
- Assist with the Windows 10 tech refresh consisting of PC imaging, deployment and operating system upgrades
- Experience troubleshooting mobile services (Iphone/Android email, apps, etc)
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parttime/internship
parttime/internship