EGE internship EGE internship on Monday, March 5, 2018
Help Desk Intern
Consumer Technology Association
Washington, DC
Consumer Technology Association

Basic Function of the Position:

  • Handle Tier I help desk escalations through tickets or phone
  • Follow up on outstanding requests and ensure timely resolution
  • Create accounts and configure hardware as part of on-boarding process
  • Support audio and video equipment in conference rooms
  • Manage and monitor internal assets to ensure accurate inventory records
  • Other duties may be added and/or assigned as needed

Education/Knowledge/Skills/Abilities:
  • Completed or working towards a Bachelor's degree in Computer Science, Information Technology, Information Systems or related field preferred
  • Working knowledge of MS Office 2010/2013 (i.e, Word, Excel, Outlook, PowerPoint, OneNote and Access)
  • Working knowledge of Windows operating systems-Window Server, Windows 7, and Windows 10
  • Working knowledge of Windows printing functions

Additional Information:
  • Paid Internship of $15.00/hr
Consumer Technology Association
Critical Duties and Responsibilities:
  • Accept support emails and calls to the IT Department and log them accordingly
  • Forward technical support issues that cannot be addressed by the Help Desk to the appropriate technician
  • Troubleshoot and resolve end-user hardware, operating system, and software-related problems, when possible from the Help Desk
  • Troubleshoot and resolve basic network and server access problems for end-users, when possible from the Help Desk
  • Troubleshoot and resolve issues with WAN, VLAN, firewall, VPN, etc. systems, when possible from the Help Desk
  • Assist with the Windows 10 tech refresh consisting of PC imaging, deployment and operating system upgrades
  • Experience troubleshooting mobile services (Iphone/Android email, apps, etc)

APPLY HERE

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parttime/internship

parttime/internship