Consumer Technology Association

• Handle Tier I help desk escalations through tickets or phone
• Follow up on outstanding requests and ensure timely resolution
• Create accounts and configure hardware as part of on-boarding process
• Support audio and video equipment in conference rooms
• Manage and monitor internal assets to ensure accurate inventory records
• Other duties may be added and/or assigned as needed

• Completed or working towards a Bachelor's degree in Computer Science, Information Technology, Information Systems or related field preferred
• Working knowledge of MS Office 2010/2013 (i.e, Word, Excel, Outlook, PowerPoint, OneNote and Access)
• Working knowledge of Windows operating systems-Window Server, Windows 7, and Windows 10
• Working knowledge of Windows printing functions

• Paid Internship of $15.00/hr

• Accept support emails and calls to the IT Department and log them accordingly
• Forward technical support issues that cannot be addressed by the Help Desk to the appropriate technician
• Troubleshoot and resolve end-user hardware, operating system, and software-related problems, when possible from the Help Desk
• Troubleshoot and resolve basic network and server access problems for end-users, when possible from the Help Desk
• Troubleshoot and resolve issues with WAN, VLAN, firewall, VPN, etc. systems, when possible from the Help Desk
• Assist with the Windows 10 tech refresh consisting of PC imaging, deployment and operating system upgrades
• Experience troubleshooting mobile services (Iphone/Android email, apps, etc)

APPLY HERE